The Haskins Learning Series
"Learning to work smarter through communication"
Building Confidence in Presentations
Communicating Successfully
Forming Successful Teams
Guide to Successful Interviewing
Improving Your Listening
Improving Your Business Writing
Managing Conflict
Satisfying Your Customers
This book is divided into these 5 Major Focus Areas:
Causes of Conflict
Supportive Climate for Managing Conflict
Constructive Conflict
Destructive Conflict
Win-Win Strategy
Some "tidbits" presented under these focus areas are:
Certain repetitive behavior can cause conflict.
Try to be spontaneous and not manipulative.
Destructive conflict can create rigidity in thinking.
Seek a mutually agreeable solution.
Explore all possible solutions to the conflict.
Attempt to be open to all ideas.
